Help
Our Frequently Asked Questions
Help With Quizzes…
✈︎ Forgot password?
Don’t worry, it happens! Click here to reset.
✈︎ Manage my subscription
You can self-manage your subscription any time. Fly over to Manage Subscription to change, cancel and restart.
Our subscriptions are handled by our billing partner Stripe. Enter your email address on their Customer Billing Portal and follow the instructions provided (check Junk folder in case anything diverts there).
✈︎ Cancel my subscription
Sorry to see you go! Fly over to Manage Subscription to cancel your subscription. You can restart again anytime!
✈︎ Refunds
We hope we don’t need to and you’re pleased with the service! That said if you’re not happy, then neither are we! Drop us a line at hello@cockpitquiz.com and let’s sort it out for you.
✈︎ ECAM advisory ⚠️
As pilots we never stop learning and that includes us too! We’ve made every effort to ensure accuracy and detail across our platform, but if you spot something you want to query or check with us then we would love to know. Drop us a line at hello@cockpitquiz.com.
✈︎ Contact us
Find out how to contact us.
Help With CBT…
✈︎ Forgot CBT username?
Your username is provided in your ‘Purchase Confirmation Email’ from us (check Junk folder in case anything diverts there).
It’s likely to be your email address used to make your purchase, but if you’re still stuck just email us at hello@cockpitquiz.com to resend it to you.
✈︎ Forgot CBT password?
Don’t worry, it happens! Click here to reset. Please note our CBT runs on a different platform to our Quizzes. Any change to passwords will need to be done separately for each platform.
✈︎ How long do I have access for?
You have access to your CBT for 90 days starting from when the CBT is available in your CPQ Portal. After purchase we will notify you when access is available. Please note in can take up to 24hr for access to your CBT.
✈︎ Refunds
We hope we don’t need to and you’re pleased with the service! That said if you’re not happy, then neither are we! Drop us a line at hello@cockpitquiz.com and let’s sort it out for you.
✈︎ ECAM advisory ⚠️
As pilots we never stop learning and that includes us too! We’ve made every effort to ensure accuracy and detail across our platform, but if you spot something you want to query or check with us then we would love to know. Drop us a line at hello@cockpitquiz.com.
✈︎ Contact us
Find out how to contact us.

